Wednesday, October 24, 2007

Finding Community in Technical Communication

Posting this email on the third day of the latest San Diego firestorm, which has undoubtedly affected many members of the San Diego chapter of STC.

On Monday, I stopped by Qualcomm Stadium with a small donation of blankets and pillows, and was overwhelmed by the enormous generosity of San Diego residents who were streaming into Gates N and P with armloads of food, water, pet food and crates, shade shelters and popup tents, and many other essential items. Dozens of others folks lined up to give blood at one of the San Diego Blood Bank's trailers. Many of these folks had never before donated, but found that today they had the desire to give whatever might help. Medical workers, psychologists, and even one clown showed up to help and to entertain the evacuees.

Today I received two emails from different realtor friends, both offering housing assistance to anyone who is having to live at Qualcomm Stadium or at another evacuation site, either due to losing their home to one of the many fires currently raging, or who has had to abandon their home under evacuation orders.

Perhaps it would behoove us, as a society of professionals, to discuss ways in which we might play a part in future disasters that will undoubtedly affect our communities. This STC-SD blog is a very new tool, so I understand that it will take some time to get this discussion started. Let me invite you, member or visitor, to take a few minutes to think and then reply to this tickler posting. What services could we offer our fellow citizens that might ease the burdens imposed by a disaster, whatever form that event might take?

= Mike McGraw =
= Staff technical writer at Qualcomm =

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Thursday, September 13, 2007

Best way to master Word templates?

Here's something that was brought up at last night's excellent STC-SD meeting with Bonnie Graham: Master the tools you use in your work! Fair enough - I'm way too lazy to work any harder than I have to, so I'm game for learning any shortcuts I can, and optimizing tools to do my work for me.

(My motto: "If necessity is the mother of invention, then laziness is the mother of efficiency." Greed is good, and so is laziness.)

So anyway... I use MS Word - a lot. Mostly for writing specs that are delivered to clients, and used in site/product development. I have Styles down flat, I think, but I suspect there is a lot to Word's templates that I have not touched upon yet.

I hope you will share (in the comments here) any great ways you've found to master templates (and for that matter, anything else about Word). Any particularly good books, online tutorials, etc. I'd sure like to spend less time tweaking documents, and more time doing the meaningful work that goes into them.

TIA!

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Wednesday, September 5, 2007

What is Technical Communication?

What the heck. Let's get a discussion going. How about "What is technical communication?"

I work mostly in the usability field - interaction design, interface design, etc. I do a bit of writing, both professionally and personally. I've also done a bit of drafting. And graphic design. And photography. There are a lot of things that I consider to be technical communication.

There are really two parts to the question: What is "technical", and what is "communication"?

IMHO, technical is any subject where you are trying to impart useful information or instructions that will help the reader with some task. Communication is anything that works, from grunts and gestures, to manuals and knowledge bases, to animated tutorials and webcasts.

I've certainly written my share of software and hardware manuals, but I prefer communicating by almost any other means. For instance, I'm putting together a set of photos showing how to soak and bandage a donkey's hoof! A weird "technical communication" project, but I think it falls squarely within the realm. And of course any task/goal-directed behavior I can elicit through design itself (minimizing the need to write or refer to a manual) counts. Or at least I think so.

What do you say? What is encompassed within "technical communication"?

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Tuesday, September 4, 2007

Techwriters aren't talkative

Hey, out there. Doesn't anyone want to blog?