User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding.
This presentation, recorded on March 22, 2016, provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field. You can access the recording here: http://www.welinske.com/stc-san-diego-key-trends-in-software-ua/. Enter stc_sd_0323 for the password.
About the Speaker
Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry.
Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.
Other offerings from Joe Welinske:
WritersUA West Conference
Mountain View, CA April 14-15
Registration is open for this 2-day event
Mobile UA Webinar Series
Online access April 5 only
Just $19.95 per session
Skills and Technology Survey in Progress
Please contribute your expertise to this annual survey.
Call for Proposals for the Tech Comm Conference
October 14-15 at the U. Washington in Tacoma, Washington