Knowledge
Management Workshop
by Mary
Larkin
Date
June 1, 2002
Location
Invitrogen
1600 Faraday Avenue
Carlsbad,
CA
Time
9:30 a.m. to noon
Cost
$20
Registration
Follow the links at http://www.stc-sd.org
Our workshop leader, Patrick Morrissey, defines knowledge management as "preserving of intellectual capital within the enterprise." The process of capturing knowledge and transforming it into intellectual property will be explained and demonstrated. You will gain insight into how knowledge management can benefit your company and your career. Morrissey will also offer tips on how to sell knowledge engineering to management.
Morrissey's presentation will cover:
- defining knowledge management
- capturing, manipulating, and distributing knowledge
- why technical writing is key to a successful knowledge-base deployment
- knowledge bases at work, including help desks, user manuals, and corporate knowledge bases
- creating a knowledge capture and making a simple knowledge entry
- tools in the marketplace
- demonstration
in which participants will become a virtual company using a knowledge
management database to resolve customer service and internal training
issues
wrap-up and Q&A
Morrissey has been creating knowledge bases for engineering firms for the last two decades. Currently, he is a knowledge manager at IDC-MCS.
