User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of… [Read More]
On Tuesday, March 8, 2016, STC San Diego held its monthly meeting for the first time at Hera Hub in Sorrento Valley. Hera Hub provided a professional yet comfortable atmosphere that was perfect for our group. What a great meeting! We enjoyed pizza from Times Square Pizzeria and tempting cookies. The interactive networking portion of… [Read More]
The Conference for Software User Assistance will feature two intensive days of UA-specific learning, with two separate sequences covering: Design & Writing Tools & Technologies Conference topics include Training Content, Technical Illustrations, Onboarding, RoboHelp, Flare, CSS, Agile, Markdown, Writing Concisely, Reusability, FrameMaker, Writing for Open Source, Continuous Delivery, and Authoring tools.
San Diego writers – this may be you! WritersUA is seeking presenters for the Tech Comm Conference in Tacoma, WA on October 14-15, 2016. This is an opportunity to share your research, techniques, and thoughts in a collegial atmosphere. Broad topic areas include design, writing, technologies, tools, and techniques. Contributions are invited in the areas… [Read More]
Topic-Based Authoring lets you create and reuse content, reduces project schedules, and improves your workflow. This course will allow you to move to a structured writing environment such as DITA, and provide you with the skill set and tools you need to help your users, and plan accordingly while developing content. This is a six-week… [Read More]