Date(s) - 04/21/2020
10:00 am - 11:00 am
Supercharge your technical docuementation! Sara Feldman will be presenting Supercharge the value of your technical documentation with knowledge-centered service with The Content Wrangler on BrightTalk. You are invited to join in.
Register for this FREE webinar on BrightTalk: https://www.brighttalk.com/webcast/9273/395017
Your registration gives you access to the recorded webinar if you can’t make the live presentation.
How to Supercharge your technical documentation – About this webinar
Imagine gaining new business value from the content you already have. Even better, the newly gained value can also improve internal efficiency and customer satisfaction at the same time.
Knowledge-Centered Service (KCS®) focuses on knowledge as the key asset of an organization. Learn how to incorporate knowledge management principles to capture the collective problem-solving experience and use a double-loop process for demand-driven, continuous improvement.
Join Paul Perrotta, The Technical Communication Wrangler, and his special guest, content experience manager Sara Feldman. They will talk about how to apply KCS methodology to technical documentation and other content interactions to achieve positive business outcomes.
[KCS® is a service mark of the Consortium for Service Innovation™.]
Attendees will learn:
* Where to seek additional insight for content optimization
* Why the KCS approach helps prioritize your effort around customer needs
* How KCS fulfills Gartner’s recommendations to improve customer experience
Sara Feldman is an experienced Technical Communicator focused on customer-centric functions in the software industry. She specializes in Customer Self-Service, Knowledge Management, Knowledge-Centered Service (KCS), and cross-functional Content Experience.