Good usability improves customer experience What is “usability,” and why does it matter? Good usability creates a smooth, successful, and even pleasant experience for your user. Good usability of your products improves the customer experience. Poor usability causes frustration! As a Technical Communications professional, how can you deliver the best experience for your users, and… [Read More]
User Experience (UX) Writing Panel Discussion – Key TakeAways
Sue Walsh and Morgan Quinn, both UX writers, led the panel discussion. The talk was filled with good information for technical communicators interested in UX writing. What is UX writing? A type of technical communication, UX writing is designing and curating words you see when you interact with software. When do you see UX writing?… [Read More]
Editing for Mobile with Shelly Bowen – Key Takeaways
Shelly Bowen presented a workshop-style session about editing for mobile. She led a lively discussion where we all learned a lot from her and each other. There was too much good information shared to capture in one blog post, but you can see her presentations slides via SlideShare or read on here for highlights. What… [Read More]
Free Webinar – Key Trends in Software User Assistance
User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of… [Read More]
